Tag: Procurement

Common Issues with Retail FF&E and How to Mitigate Them – Part One
Building out physical retail stores is a high-stakes game—one where a single misstep can cost thousands (or even millions). Have you ever had a store opening delayed because the wrong fixtures arrived? Or watched in horror as a brand-new display case was installed upside down? You’re not alone. Mistakes in procurement, installation, and project management can quickly turn a well-planned rollout into a financial nightmare. The good news? These costly issues are avoidable.

In this article, we’ll break down the biggest money pits in retail construction—inefficient procurement, supply chain mishaps, installation blunders, and budget overruns—and, more importantly, how to prevent them. Read on to find out how better planning, smart project management, and a little foresight can keep your FF&E costs under control and your store openings on schedule.

1. Inefficient Procurement Processes

Disorganized or ad-hoc procurement of FF&E can lead to higher prices, inconsistent quality, and delays. Lack of centralized purchasing and poor vendor management mean retailers miss out on bulk discounts and reliable delivery schedules.

Centralized procurement can improve efficiency by up to 30% in multi-location operations, and long-term vendor partnerships can cut costs by ~20% through negotiated pricing (source).

Retailers without these strategies often face overbudget spending and late deliveries. For example, not standardizing FF&E specs or consolidating orders across stores can result in variability in pricing and quality, as well as rush orders that incur premium shipping fees.

Reduce Procurement Inefficiencies in Three Ways
- Standardize FF&E for designs across projects (ensures consistency and bulk leverage).
- Centralize procurement and negotiate volume deals with vetted vendors (captures economies of scale and better terms).
- Leverage technology for procurement – e.g. ERP or procurement platforms – to track orders and budgets. Digital procurement tools have been shown to reduce costs by ~10% while improving transparency (source).
Ephany streamlines the way your team manages FF&E procurement by giving you complete visibility into assets, their components, and sourcing details—all in one place. Instead of scrambling to track fixture parts, distributor options, pricing variations, and shifting lead times across spreadsheets, Ephany centralizes this data, ensuring your team always has accurate and up-to-date information. With the ability to generate a detailed bill of materials (BOM) in just a few clicks, you get a clear, real-time picture of costs and availability, helping you make informed decisions, prevent budget overruns, and keep projects on schedule.

Creating a bill of materials (BOM) based on assets from in a Revit model in Ephany.

2. Installation Errors

Poor workmanship or rushed installation of fixtures and equipment can trigger costly rework and repairs. Mistakes like misaligned shelving, improper electrical hookup of equipment, or installing items in the wrong sequence can damage assets and require do-overs.

Studies show that construction rework (i.e., redoing work due to errors or changes) typically eats up about 5–9% of a project’s cost (source). In the U.S. alone, rework accounted for an estimated $65 billion (5% of total construction spending) in 2020 (source).

Best Practices to Avoid Installation Errors and Rework

Clear, accessible documentation is essential for ensuring FF&E installations are done right the first time. Without the right specifications and guidelines, contractors risk costly mistakes, delays, and rework. Investing in document control not only streamlines installation but also helps maintain consistency across multiple locations.

Ephany makes this effortless by providing a centralized hub for all FF&E documentation. Teams can store and organize PDFs, CAD files (DWG), and BIM models—including Revit families—directly within the asset catalog. This ensures that contractors and project teams always have the latest, most accurate information at their fingertips, reducing errors and keeping installations on track. No more hunting through emails or outdated files—just seamless access to the data you need, exactly when you need it.

Managing supporting documentation for FF&E (assets) in Ephany.

3. Supply Chain Disruptions

Global supply chain issues can wreak havoc on retail construction projects. Volatile material costs and long lead times for FF&E have been a major driver of cost overruns and delays in recent years. For example, construction input costs surged ~17% in 2022 (far above general inflation), with core materials like steel up 124% and lumber up 61% since 2020 (source).

One national retailer saw its average per-store buildout cost jump from $400–500k to $700k due to these rising prices. Such increases at 40–75% per store forced that company to pause expansion to redesign for cheaper materials – an illustration of how supply-chain-driven cost spikes directly hit the bottom line.

Beyond cost, delayed shipments of critical FF&E can postpone store openings (leading to lost sales opportunities).

In a 2022 industry survey, up to 25% of material deliveries to construction sites were late or incomplete, underscoring the unpredictability of supply chains (source).

For retailers, a delay into the next quarter or missing the holiday season can be devastating, since the holiday period can account for a majority of annual sales for some brands (source). In short, supply chain disruptions often translate to schedule overruns (projects delivered late) and necessitate expensive workarounds or last-minute substitutions.

Mitigation Strategies for Supply Chain Disruptions

Relying on a single supplier can be a major risk—delays, price fluctuations, or inventory shortages can throw an entire project off schedule. Diversifying vendors and having backup options for critical fixtures helps retailers stay agile when supply chain disruptions arise. Real-time tracking of lead times and proactive coordination with suppliers can prevent last-minute surprises and costly delays.

Ephany makes supplier management seamless by allowing teams to compare multiple distributors for the same asset, ensuring lead times and pricing align with project requirements. For even greater accuracy, suppliers can be invited to collaborate within Ephany, updating lead times and availability directly. This keeps procurement teams working with the most up-to-date information, reducing delays and keeping projects on track—without the back-and-forth of endless emails and phone calls.

Conclusion: Keeping Track of FF&E Properly Helps Ensure a Successful Store Launch

Inefficient procurement, installation errors, and supply chain disruptions can quickly turn a well-planned retail build-out into a costly, time-consuming challenge. But with the right strategies—centralized procurement, quality-focused installation, and proactive supply chain management—retailers can stay ahead of these risks and keep projects on track.

Ephany makes this even easier by giving your team the tools to manage every aspect of FF&E with clarity and control. From tracking assets and suppliers to streamlining approvals and ensuring real-time access to critical documents, Ephany helps retailers simplify the complexities of multi-site projects—so stores open on time, on budget, and exactly as planned.

However, these aren’t the only pitfalls that can derail a retail construction project. In the next section, we’ll dive into even more budget-draining problems—cost overruns, poor project management, and damages & rework—and explore how to prevent them before they take a toll on your bottom line. Stay tuned!
March 13, 2025
Managing FF&E asset data for repeatable designs sounds easy, but it’s not.
Although repeatable design seems like it should simplify the management of furniture, fixtures, and equipment (FF&E), physical retail organizations who roll out a fleet of stores are faced with unique challenges. Surprisingly, some of the largest retail brands in the world are managing those assets in Excel spreadsheets (or other similar format). If that statement resonated with you, the below image probably looks all too familiar.

I know, some of you are proud of the cloud-based spreadsheets that you’ve spent months building, however, even a collaborative cloud-based spreadsheet has its pitfalls. In this two-part blog series, we’ll review those issues and how Ephany helps solve them.

The Challenges of Managing FF&E Asset Data in a Spreadsheet

FF&E asset data should be more than just a list—it should be a centralized, structured system that ensures everyone involved has the information they need. Whether it’s designers deciding which FF&E to use, procurement ordering the right parts, or contractors having access to installation manuals, an asset catalog should keep everyone aligned and on point.

The good news is, Ephany is built to solve these very problems. Below are our top three features that help physical retail organizations build repeatable designs at scale.

1. Find the latest and greatest assets in a catalog, not a spreadsheet.

Designers—whether they’re in-house or external consultants—need clarity on which fixtures, furniture, and equipment are approved for use. Without this clarity, they risk specifying items that don’t align with brand standards or store requirements which can lead to costly revisions.

When designers have easy access to an up-to-date catalog, they can focus on creating engaging store environments while staying aligned with organizational goals. An asset catalog should enable:
- More efficient FF&E selection at the project-level
- Compliance with brand and regulatory standards
- Consistency for customers across all store locations
While a spreadsheet can help with this problem, it introduces its own set of issues. It is more time-consuming to find what you’re looking for, especially when the number of columns gets out of hand (who likes to scroll horizontally anyway?).

Ephany provides a visual, data-rich catalog.

Ephany makes it simple for designers and consultants to stay aligned with approved standards. With an interface that allows for browsing, searching, and filtering, they can quickly find the right fixtures, furniture, and equipment for any project. Each asset’s status—like “pending,” “active,” or “deprecated”—ensures clarity on what’s ready for use, reducing the risk of costly revisions. By streamlining access to pre-approved options, Ephany empowers designers to focus on creativity while staying compliant with brand and operational standards.

Do you hate searching? Kit can find fixtures for you.

Meet Kit, your AI sidekick in Ephany. If you’re short on time or don’t feel like searching through the catalog, Kit can handle it for you. Just describe what you need—like a refrigerated case, a specific color finish, or even an asset ID—and Kit will surface the best match in seconds. With Kit, finding the right asset is no longer a chore—it’s effortless.

2. Find a home for non-textual asset information.

What about the information about an asset that isn’t text or a number that can be saved in a spreadsheet? Design, procurement, construction, and operations teams rely on supplemental asset information to do their jobs effectively such as:
- Product catalog sheets, technical specifications, Revit families, and CAD files for design teams
- Parts and accessories lists for procurement teams
- Installation manuals to guide contractors through the construction process
- Operation and Maintenance (O&M) Manuals for the operations and facility management team
How would you provide these critical files in an Excel spreadsheet? You most likely need to provide a link to a Google Drive or other file repository, which opens up yet another disconnected set of data that needs to be managed.

Ephany enables access to downloadable files directly in the asset catalog.

With all of your FF&E information saved in one simplified platform, repeatable design and construction processes are accelerated by enabling teams to more easily find the right file, whether its a PDF, AutoCAD DWG, Sketchup model, Revit family or other.

3. Procure every nut and bolt, without scheduling them on drawings.

Procurement teams are the linchpin for turning repeatable retail designs into reality. They need accurate, timely information on what to order and when. Without a centralized asset catalog which includes component-level items (i.e., parts and pieces that aren’t on construction drawings), teams often rely on outdated spreadsheets or scattered communication, leading to delays and errors.

For procurement workflows, a well-defined asset catalog should include:
- Parts and pieces that are not tracked in construction drawings
- A list of distributors and their individual pricing
- Insights into lead times, ensuring orders are placed proactively aligned to project schedules
This is where managing FF&E asset data in a spreadsheet often fails. While I have seen many advanced Excel spreadsheets with advanced formulas and lookup tables, they still run the risk of duplicative and outdated data in multiple sheets and are difficult to manage in general.

If your organization solves this problem by scheduling component-level parts on construction drawings, you may have already realized that method can quickly get out of hand. Not only do your schedules get unwieldy, they would also then rely on architects to update outdated information. A costly solution!

Ephany provides procurement information that isn’t (or shouldn’t be) shown on construction drawings.

In the example above, this sunglass fixture is actually comprised of four different components, most of which are provided by different manufacturers. By integrating this component-level information into the asset catalog on Ephany, procurement teams have visibility on what to order and from who.

Furthermore, at the project-level, Ephany can calculate the total components per project and create a bill-of-materials (BOM), but more on that to come in the next post!

Stay tuned for part two of this blog series.

Stay tuned for part two of this blog series for more pitfalls of managing FF&E asset data in spreadsheets and how Ephany can help you break free.
January 13, 2025